Returns

What can be returned: Many undecorated items we sell can be returned. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. 

What cannot be returned: Decorated product cannot be returned unless the product is defective. No returns will be accepted after 30 days of receipt of purchase. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Sale and Opportunity Buy Items are not returnable.

To return a defective product: You must request an RA (Return Authorization) number before making a return. To obtain an RA number simply email us at brailey@teamplayersbench.ca  and request an RA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. You will be advised on the procedure for completing the return.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.